Connections and Members

Member companies

Partner members

Reference System

The Hungarian Dependent and Independent Insurance Brokers’ Reference System is a recurring letter system for maintaining the operation of high-quality insurance brokers and for helping their survival on the market.

The system operates with the voluntary participation of insurance companies and independent insurance brokers.

International Relations

Insurance Europe (CEA)

Insurance Europe (formerly CEA *) is the “top association” which collects national insurance associations. It was founded in 1953 in Paris. MABISZ has been an associate member since 1992, and since 1998 it is a regular member of the organization. The goals of Insurance Europe include:

Council of Bureaux (CoB)

In Europe, in the advanced motorized countries, they made compulsory the insurances covering damages caused by motor vehicles between the two world wars. After the war, one of the first aims of the ruined continent was to make sure, that the victim of a road accident is not disadvantaged, if the accident was caused by a foreign car.

Presse Internationale des Assurances (PIA)

Our association – as the publisher of the Insurance Review – is a member of the international organization of insurance journals. The organization was founded in 1954 in Paris. The PIA currently has 18 permanent and 8 correspondent members, the scope of the organization is limited to Europe.

Association International de Droit des Assurances (AIDA)

The international organization brings together insurance lawyers.

At the end of November 2006, the IX. AIDA Budapest Insurance Seminar was held in Budapest. The theme of the international conference, which is held in every two year, was “New trends in the legal regulation of insurance contract law”.

International Committee of Life Insurance Medicine (ICLAM)

The insurance doctor is not only a healing specialist, but it plays an important role in insurances and on the market. Its activity connects to the establishment and operation of the insurance system in 3 main points.

Complaints handling

In order to successfully manage complaints and critics, our Association follows the principles and practices mentioned below:

We investigate the incoming complaints with utmost caution in order to make sure that our Clients are satisfied with our service.

The complaint management process of AHIC assures that all incoming complaints are investigated objectively, with utmost caution and in the shortest deadline possible, and that reasonable complaints are redressed immediately. We operate a seperate complaint administration section where professionally established complaint management takes place.

Our answer to the complaint letter in all cases is signed by at least one of our senior representatives. In case the situation is more complex than the average and the investigation requires longer time or the resolution of other organisations, we inform the client in writing while also asking for their patience until receiving our answer. Law provides 30 days to investigate the received complaints substantively, however our Association aspires to respond as soon as possible.

Our Association operates numerous channels to receive observations and motions in order to make contacting us as easy as possible to our Clients. Submitting complaints is possible both in writing (via e-mail, letter or fax) or orally (over telephone or in person). Complaint management is facilitated by the form which can be found and downloaded from our website.